Privacy Policy

Michael Briggs, 624 W University Dr #450, Denton, TX 76201, runs LosslessLink and is responsible for your personal data. Contact: hello@losslesslink.com.

What we collect and why

Your email address, to sign you in and send account messages. An account needs one.

For each device you sign in on: a sign-in cookie, a hashed token, the device name and when it was last used.

Branding you set: display name, accent color, studio URL and logo, shown on your listener pages.

Your plan, its status and your Paddle customer and subscription IDs.

IP addresses, to connect sessions and limit abuse. They are not stored with your account.

Technical data collected automatically: app and browser version, device type, session and connection details, page click counts and error reports, to run sessions, fix problems and see how the service is used.

Feedback you send, to answer it and improve the service.

Audio passes through live and is never recorded. A listener's name is shown to the host during the session and is not kept.

Legal basis: providing the service you signed up for, and our legitimate interest in keeping it working, safe and improving (IP addresses and technical data).

We use no advertising or cross-site tracking, so Do Not Track signals change nothing here.

Who receives it

InterServer (hosting and accounts), Backblaze B2 (backups), Postmark (email), Cloudflare (website hosting, installer downloads, domain records and the Turnstile bot check) process data for us. Paddle collects billing details as Merchant of Record under its own privacy notice.

We are based in the United States, and your data is stored there. Each of these providers is certified under the EU-U.S. Data Privacy Framework and its UK Extension, which the European Commission and the UK government have found to provide adequate protection.

How long we keep it

Account data is kept until you delete your account. Billing records (Paddle IDs, plan and payment history) are kept after deletion, for accounting and to trace charges. Team invitation records, including the invited email address, are kept as a record of team membership. Technical data and feedback are kept only as long as needed to run and improve the service. Backups are deleted within 13 months.

Your rights

You can delete your account on your account page. To see, correct, export or limit use of your data, or to object to its use, email hello@losslesslink.com. In the EU or UK you can also complain to your data protection authority.

We post changes here with a new effective date and email account holders about material changes.